Due to changing COVID-19 restrictions, you may experience longer than usual Customer Service response times. We are working diligently to respond as quickly as we can. Thank you for your patience.
NO HASSLE RETURNS
HEX® will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund, no questions asked. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
Original order shipping charges will not be refunded.
The cost of any return shipping is the responsibility of the customer.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please fill our our Information Request Form or call us at 1-833-886-9757 and we will be happy to assist you.
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. We process refunds within 1-2 weeks upon receipt of your return. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.
You will see your refund within 1-2 weeks from the date we receive your return, based on your bank's policies and turnaround. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
1. Fill out our Return & Exchange Form, detach, and put inside the box. Your SO # can be found on the packing slip in the far right column.
2. Write your SO number with a permanent marker on the outside of the box.
3. Send your return to:
9460 N Virginia St.
Reno, NV 89506
Be sure to keep a record of your tracking number.