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Customer Support

GENERAL QUESTIONS

We'd love to answer any questions you may have. Our Knowledgebase has tons of info on warranties, product care, replacement parts, and more. Can’t find an answer there? Just fill out our Information Request Form. For more immediate help, please reach out to us through chat, located in the orange bubble at the bottom right, Mon-Fri 8AM to 4PM MST.

MEDIA INQUIRIES

Looking to chat with our marketing team about an event or other related opportunity? Send them an email at media@hexbrand.com.

DOMESTIC SHIPPING

Orders ship within 48 business hours of receipt. Orders ship from Reno, Nevada, USA via Fedex. Freight rates are calculated in the checkout process based on your location and level of service selected. Transit times are below.

Delivery Method When In-Stock Items Will Arrive
FedEx Ground 4-7 business days (Mon – Fri)
FedEx Ground Home Delivery 4-7 business days (Mon – Fri)
FedEx Priority Overnight Orders will be delivered within 3 business days
FedEx Standard Overnight Orders will be delivered within 3 business days
FedEx 2 Day Orders will be delivered within 4 business days
USPS Priority (PO Box & APO Only) 4-15 business days (Mon – Fri)

 

WARRANTY & RETURNS

Something you love not working right? Get it taken care of quickly so you can get back on the street.

If you're looking to return a recent purchase, learn more on our returns page. If you have an issue with your existing purchase, check out our warranty page. Either way, feel free reach out to us through chat, located in the orange bubble at the bottom right, Mon-Fri 8AM to 4PM MST.

WHOLESALE/DISTRIBUTION QUESTIONS

Want to work with our wholesale sales team regarding getting HEX products into your shop? Reach out to the team directly at info@hexbrand.com.

INTERNATIONAL SHIPPING

If you'd like to ship an order outside of the United States, please read our International Shipping Policy.

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